Warranty

Sandcastle Homes

As a top Houston Texas home builder, Sandcastle Homes’ customer service is top priority. We understand your home is your most valuable asset and our goal is to provide excellent customer service before, during and after the home buying process.

The first step in the warranty service process is to submit your warranty request to Sandcastle Homes in writing. Your request must be received in writing before we can address it. You may submit your warranty request via the form below or you may fax a copy of the warranty request form (found in the front pocket of your walk book) to 713-864-9134.

Please keep the following in mind when you are requesting warranty service:

 

Requested Repairs*

* Required

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  • "I just moved into my new Sandcastle home and I think it’s a wonderful place to live. They have been very helpful, particularly Lynette and Steven. From the owner Mike Salomon down, it has been a truly positive experience. I would highly recommend anyone who wants to buy a new home that is built of high quality to consider this home builder." Neal Massey
  • "I purchased my house on 1/31/17. I have the Coronado plan. The process of adding upgrades was very easy. The closing went very smoothly. Mike was great to work with! Since the closing, I’ve had a few minor issues come up. I can’t say enough about Steven! He has always been extremely helpful and has fixed all of these minor issues or set me up with the person who can fix them. He is great!
    I love my home! I feel like I got a good value for the location. I look forward to enjoying my house in the years to come!" Kris Kieta
  • "We just moved into our new home by Sandcastle. Since the beginning of the process the whole Sandcastle team paid great attention to our requests and responded rapidly. We were lucky to get in contract in time for us to choose colors, kitchen design, finishes and other and all our requests were reflected in our new house. At the end of the closing, the team always kept the same great attitude towards us and helped us with any question or request. We would say one of the greatest things about Sandcastle is that they really back up what they sell: best price, best service, best quality in town. We ended up extremely pleased with our new house." Andres and Marcela

Sandcastle Homes Featured in Forbes Article

  Forbes recently published an article on the effects of Hurricane Harvey on the housing market and job growth in Houston, Texas. The article included quotes from Sandcastle Homes CEO Mike Dishberger and a photograph taken by our Marketing Coordinator, Katie Pritchard (picture above). Click on the link below to read the full article. https://www.forbes.com/sites/cynthialescalleet/2018/05/10/new-and-resale-home-sales-in-houston-are-rising/#26161a1d385e... Read More »

Homeowner Spotlight: Jason and Emily Wilburn

Jason and Emily Wilburn purchased their home from Sandcastle in 2017. They bought a Athens floorplan in Shady Acres, which includes an open first floor, gameroom upstairs and a huge master bathroom. “When we sought after our first home purchase we had an extensive list of desires and non-negotiable items. We keep an eye out... Read More »